Shipping policy

Processing Time:

  • All orders are processed within 1-3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

Shipping Rates and Methods:

  • We offer standard shipping via trusted carriers such as UPS, FedEx, or USPS.
  • Shipping rates are calculated based on the weight of the package and the destination address.
  • We may offer free shipping promotions during special events or on orders exceeding a certain amount. Please check our website for current promotions.

Shipping Destinations:

  • We currently ship to addresses within the United States. We do not offer international shipping at this time.

Estimated Delivery Time:

  • Once your order has been processed and shipped, estimated delivery time is typically between 3-7 business days within the United States.
  • Please note that delivery times may vary depending on your location, carrier delays, and unforeseen circumstances.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays:

  • While we make every effort to ensure timely delivery of your order, we are not responsible for delays caused by weather, natural disasters, carrier issues, or other circumstances beyond our control.

Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes or cancel the order.

Shipping Insurance:

  • We do not automatically provide shipping insurance for orders. If you would like to add shipping insurance to your order, please contact us before completing your purchase.

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order promptly.

Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery (e.g., incorrect address provided, failure to pick up from carrier), the customer will be responsible for any additional shipping charges to resend the package.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us via email at support@silverstop.com or through our website's contact form.

By placing an order with SilverStop, you agree to abide by the terms outlined in this shipping policy. We appreciate your business and look forward to serving you!